About Signature Sense
Signature Sense is your go-to store for premium mugs and digital products. Designed to inspire, crafted for you. Shop, download, and enjoy!
A proudly Pakistani brand, crafted with care.
Refund policy
Last updated: January 17, 2026
At Signature Sense, your satisfaction is our priority. Please read our policy carefully to understand how returns and refunds work.
At Signature Sense, your satisfaction is our priority. Please read our policy carefully to understand how returns and refunds work.
1. Physical Products (Mugs)
- Returns are accepted only for damaged or defective items.
- Contact us within 5 days of receiving your order with photos showing the issue to request a return.
- Approved returns must be sent back in the original packaging.
- We cover return shipping costs for damaged or defective items.
- Refunds or replacements will be processed after we receive and inspect the returned item.
- We do not accept returns or refunds for change of mind or incorrect orders placed by customers.
2. Digital Products
- Due to the instant delivery nature of digital products (coloring books, planners, etc.), all sales are final.
- No refunds or exchanges are offered on digital downloads.
- If you experience technical issues accessing your digital product, please contact us for assistance.
3. Refund Processing
- Refunds will be issued to the original payment method within 7 business days after approval.
- We will notify you via email or WhatsApp regarding your refund status.
4. Damages and Issues
- Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
5. Contact Us
- For questions or to initiate a return, reach out at support@signaturesense.pk or WhatsApp +92-334-8870488.